Delta Smelta My Toot!!
It's been a week since my sis lost her bag when she flew back to Florida, and this morning came the long awaited news.....she got back her bag, MINUS THE CONTENT!!!! What a way to start your week after a wonderful holiday....
The irony of it all is that all the girly good stuff is gone; designer handbags and shoes, clothes etc. The damn thief didn't bother with some important documents, movie CDs. And after all the rummaging done, why would you return the bag? Did her conscience get to her? And to be doing all this at the airport itself and then returning the bag....I cant seem to pick the brain of a thief, furthermore a girl, UNPREDICTABLE! If I were to steal something, I'd do it away from prying eyes and throw away the evidence...not that I'd do anything like that, just putting forward the profile of a thief. Why return the bag la??? Whatever la....what is past is past, we just have to learn from the lesson....DON'T FLY DELTA!!
Now, she's lodging a complain to get reimbursement for her lost and damaged stuff. But what about her trauma and distress? How do you quantify that? I can feel her anguish...the great feeling after a good holiday, the anticipation and thrill of opening your luggage and appreciating the stuff that you bought for yourself and gifts for friends and families....all gone down the drain. The worst of it all, after a week of waiting, they deliver what looks like something the cat dragged in...more like what the BIG DAMN ELEPHANT HAD STOMP ON!!! DONT FLY DELTA!!
It's not so much of the money lost, but on the stuff that you had bought, the time spendt on looking for that something that match your personality, character and just makes you say "I must have that or die', the stuff that makes you remember the place you travelled to, the things that made you contemplate for days, the sacrifice that you had to make in order to buy it, the things that you are soooo sure will make people look at you in envy......man can I go on and on....sigh...sigh......On top of that, they've got this stupid policy that if you decide to make a police report for your lost, investigation will be conducted BUT you would not be reimburse on your losses. If you make a claim, they would contemplate on the damages BUT no investigation will be conducted. Wei, we are living in the 21st century, that's NOT how you do business. Her bag was in your care when all this happened, don't you want to improve on your controls and services and get down to the root of the problem and find a closure? DONT FLY DELTA!!
All I got to say is sis.......sue them dry!! The worst thing is that, they just return the bag with no apology or explanation to the incident. It's like saying, 'HERE'S THE BAG, AT LEAST WE FOUND IT, DEAL WITH IT, IT HAPPENS ALL THE TIME, NORMAL COURSE OF LIFE'.
Don't they even care about their corporate image and consequences of their inaction? When you are doing business with the public, your image is the most important asset. Complaints should be taken seriously. WHAT AM I TALKING ABOUT??? I dont think they care, Americans are over zealous paranoid arrogant people...if they care, they would have gone on a different way when dealing with Afghanistan and Iraq! So sis, my 2 cents worth is do all that you can do to get them to reimburse every penny that you lost and wasted and make sure you write a complain letter and c.c it to every department that you think might be of help and next time DONT FLY DELTA!!
Mannnn...I'm affected by this too. I FEEL U, SIS!! Ok, I should get it out of my system, coz I'm famous for carrying it too overboard...for sure I will splurge on my lunch and put on the weight that I don't need!!! Alright then, DONT FLY DELTA, and Adios Amigos.
The irony of it all is that all the girly good stuff is gone; designer handbags and shoes, clothes etc. The damn thief didn't bother with some important documents, movie CDs. And after all the rummaging done, why would you return the bag? Did her conscience get to her? And to be doing all this at the airport itself and then returning the bag....I cant seem to pick the brain of a thief, furthermore a girl, UNPREDICTABLE! If I were to steal something, I'd do it away from prying eyes and throw away the evidence...not that I'd do anything like that, just putting forward the profile of a thief. Why return the bag la??? Whatever la....what is past is past, we just have to learn from the lesson....DON'T FLY DELTA!!
Now, she's lodging a complain to get reimbursement for her lost and damaged stuff. But what about her trauma and distress? How do you quantify that? I can feel her anguish...the great feeling after a good holiday, the anticipation and thrill of opening your luggage and appreciating the stuff that you bought for yourself and gifts for friends and families....all gone down the drain. The worst of it all, after a week of waiting, they deliver what looks like something the cat dragged in...more like what the BIG DAMN ELEPHANT HAD STOMP ON!!! DONT FLY DELTA!!
It's not so much of the money lost, but on the stuff that you had bought, the time spendt on looking for that something that match your personality, character and just makes you say "I must have that or die', the stuff that makes you remember the place you travelled to, the things that made you contemplate for days, the sacrifice that you had to make in order to buy it, the things that you are soooo sure will make people look at you in envy......man can I go on and on....sigh...sigh......On top of that, they've got this stupid policy that if you decide to make a police report for your lost, investigation will be conducted BUT you would not be reimburse on your losses. If you make a claim, they would contemplate on the damages BUT no investigation will be conducted. Wei, we are living in the 21st century, that's NOT how you do business. Her bag was in your care when all this happened, don't you want to improve on your controls and services and get down to the root of the problem and find a closure? DONT FLY DELTA!!
All I got to say is sis.......sue them dry!! The worst thing is that, they just return the bag with no apology or explanation to the incident. It's like saying, 'HERE'S THE BAG, AT LEAST WE FOUND IT, DEAL WITH IT, IT HAPPENS ALL THE TIME, NORMAL COURSE OF LIFE'.
Don't they even care about their corporate image and consequences of their inaction? When you are doing business with the public, your image is the most important asset. Complaints should be taken seriously. WHAT AM I TALKING ABOUT??? I dont think they care, Americans are over zealous paranoid arrogant people...if they care, they would have gone on a different way when dealing with Afghanistan and Iraq! So sis, my 2 cents worth is do all that you can do to get them to reimburse every penny that you lost and wasted and make sure you write a complain letter and c.c it to every department that you think might be of help and next time DONT FLY DELTA!!
Mannnn...I'm affected by this too. I FEEL U, SIS!! Ok, I should get it out of my system, coz I'm famous for carrying it too overboard...for sure I will splurge on my lunch and put on the weight that I don't need!!! Alright then, DONT FLY DELTA, and Adios Amigos.
posted by Esmeralda @ 8:35 am
1 Comments:
At 8:49 am, June 12, 2006,
Anonymous said…
EXACTLY!!! imagine i only paid USD$149 for that flight, one way just to bring my stuff from Los Angeles to Tampa, itu aje and now it has cost me at least USD $1200 in lost, waited 4 days for the bag (the flight was only 4 and a half hours) what was the 4 days for i dont know!! And now all the hassle to find all the receipts and letters to compile, insurance letters etc which is sooo waisting my time!!!! If it was so easy for them to loose the bag and returned the bag to me just like that without any apology, why should it be so hard for me to reclaim what was rightfully mine?!! What kind of justice is this!!! It should be easier for me!!! I paid for the service. WHAT SERVICE!!!
Post a Comment
<< Home